Return & Refund Policy

Returns

We only accept returns in the case of damaged products. All other sales are final.

How to Report a Damaged Item

If you receive a damaged product, you must:

• Report the issue via email within 24 hours of delivery.
• Include a proper unboxing video as proof.

Claims reported after 24 hours or without an unboxing video will not be accepted.

Resolution

Once your claim is verified, we will offer one of the following:

• Replacement of the product, or
• Full refund to your bank account within 7–10 working days.

Order Cancellation

Orders cannot be cancelled once payment has been confirmed, as we begin processing immediately. Please ensure all details are correct before completing your purchase.

Contact Us

To report a damaged item or for any order-related concerns, email us at business.rosestone@gmail.com. We're happy to assist you.